FAQ's

GENERAL FAQs below - Click here for ORDER FAQs.

Where is No Fun Press based?
Our studio HQ is in Toronto, Canada.

How can I get in touch with the people at No Fun HQ?
If you just want to say 'what's up' or share a photo with us - Please connect with us via any of the social platforms linked above! We're @nofunpress on pretty much everything.
If you've got a question about a webstore order please scroll down to the 
Order FAQs.

What stores in my city carry No Fun products?
Check out our Stockists page for more info about finding No Fun products in real life.

I run a brick & mortar retail shop - do you do wholesale?
Yep! If you'd like to stock us in your store check out our Stockists page and then please send us an email for more info.

I live in Toronto - do you offer local pickup?
Not right now. Check out our Stockists page for a list of local stores that regularly carry our goods - support small business! Or go to our Blog for local pop-up and event info.

Who comes up with all of this crap?
No Fun Press was founded in 2011 by Toronto-based artist / designer Reilly Hodgson. Although he is the person behind most of our projects, we love to collaborate with other friends and artists too.



WEBSTORE ORDER FAQs
How do your shirts fit? Do you have a size chart?
They fit nicely! And we do have a size chart. You can see how our softgoods fit here. Please note that all the sizes are given in CM!

Do you ship internationally? How often?
We sure do - bring it on! We ship all over the place, all the time, via USPS.
If you're curious about international shipping costs, just add a few items to your cart - It will be calculated automatically.

What currencies does your webstore accept?
Be aware - although we are a proudly Canadian company our webstore operates using USD. If you'd like to view our prices displayed in CAD, or other international currencies, you can use the menu in the top right corner of the site.
Curious about currency conversion rates?
Look 'em up here.

I have an important question about an order I just placed...
Please send it via email to service@nofunpress.com. Please do not message us on social media about your order's status.
Due to high volume (and our dislike) of email please allow 24-72 hours for reply - thanks for your patience!

How long will it take to receive my order?
We try to process and package all orders within 1-3 days. Once we've packed and shipped out your order you'll receive a shipping confirmation from us via email. After that it's out of our hands and up to the postal system to do it's magic.

After we've processed your order it will take an additional few days in transit with the postal system:
USA: 1-5 days*
CANADA: 3-10 days*
INTERNATIONAL: 3-15 days*
*approximate times estimate based on USPS standards. These are NOT guaranteed shipping times.
**We are not responsible for packages lost in transit!**

Can I get a tracking number for my order?
Probably, most likely, yes. The majority of our orders ship out via USPS First Class or Priority services which do include tracking.
Small sized items like pins & patches that ship via lettermail, as well as some Canadian & International orders, are excluded from tracking services - sorry!

If your order is eligible for tracking: The information will be sent to you automatically via an email from stamps.com in addition to the shipping confirmation email you'll receive from No Fun Press.
If your order is not eligible for tracking: You will only receive the shipping confirmation email from us. Please refer to the estimated delivery times above.

***We are not responsible for packages lost in transit!***

My package's tracking says it has been delivered, but it's not here! What gives?
If your order is “delivered” but not in your hands - it's most likely still with the delivering Postal worker. Please hold tight!
Our understanding is that some postal workers will receive all of the items they must deliver each week at the same time. R
ather than marking each parcel as "delivered" one by one at the actual time of delivery, we've heard that they'll often scan all of the items at once into the USPS system as "delivered". If this is the case - your tracking will show "delivered" when it's true status is "with the delivery driver". Please be patient for another few days!

What is your exchange policy? 
If you've ordered the wrong size we're happy to exchange unworn items - however we ask you to pay for the extra shipping costs associated. Also be warned: since we often deal in limited edition products we may not have the replacement size you want available - choose wisely! If you've got a question regarding exchanges please contact us directly.

I just got my package and something is wrong, what now?
First of all - Sorry!! In the rare occasion that we've messed something up with your order please send us an email and we'll try to make things right for you ASAP. We're only human.

Aren’t you a Canadian company? My tracking number says my order is coming from New York...
Yes, we are Canadians - and this is understandably confusing! We now ship out most orders via an over-the-border courier. They take your parcel from our Toronto studio to a USPS depot in NY where USPS takes over the job.
Although it may sound counterintuitive, this method has allowed us to offer cheaper, faster, and more reliable shipping to our customers everywhere.